Humanizing
the interaction
… developing the individual’s personal communication strategy
“Humanizing” the interaction – that is, vesting oneself in the discussion – makes all difference between a superficial exchange and a memorable experience. Integrating the human factor transforms a functional process into customer experience excellence.
And, what the interlocutor remembers is all that matters – it is what drives their loyalty and keeps them talking about you and your brand.
Tristan Rigendinger works closely with your team on humanizing the interaction – developing the individual’s personal communication strategy.
Motivation
isn't just a word
… even the best teams need a catalyst to reach the next level
While role-plays and consistent training have their place, it is the practical and provocative impulses, like company events, where Tristan will ignite the spark.
Motivating a weary or apathetic team to greatness is not an easy task. Why, even the best teams need a catalyst to reach the next level!
Using humor and candor, Tristan uses company gatherings to rally disparate groups into a team – and the team into enthusiastic walking advertisements for your brand.
Achieving
Wow!
… it is all about the experience
Whether selling premium travel, titanium teeth replacements, or cut-crystal chandeliers, Tristan Rigendinger has discovered that it often isn’t the product alone that elicits a “wow” from a customer – it is the purchasing experience.
Tristan is passionate on this point: Scripted sales approaches tell customers that the employee lacks passion for the product, has little knowledge of the brand, and has no interest in the customer. A customer’s experience must feel authentic and genuine.
What is the natural by-product of this vision? It is increasing sales, purchase frequency, and referral rates.
Great Employee Experience
lead to Great Customer Experience
… engaged in the success of the organization!
Achieving the transformation to customer experience excellence requires strategy. Tristan involves management and key stakeholders as well as frontline staff members to assess the current situation, and determine the best pathway to customer experience excellence.
Through a series of discussions, workshops, and best-practice sharing, he leads employees to recognize and value their responsibility to the company, and helps company management to recognize and value their responsibility to employees.
Empowering employees with a voice in the outcome will motivate, resulting in a dynamic team who are engaged in the success of the organization!
Living the Customer's Vision
and reaping the Benefits
… view the world through the customer’s eyes
As a consultant, Tristan’s responsibility is to recognize the company perspective, but represent the customer.
Collaborations with multi-national companies have taught him the value of teaching frontline staff and management to view the world through the customer’s eyes.
Tristan’s unusual and entertaining approach delivers a team who view the world through the eyes of the customer, ensuring customer experience excellence through convincing interactions.